Australia Network Issue

» View Event Details | Created Thu, 10 Dec 2020 15:28:00 +0000

Resolved

There was an issue with the transport between our port and switch. Data center moved circuit on another equipment and now the issue has been sorted, no further downtime expected. Thank you for your patience.

Posted: Thu, 10 Dec 2020 17:44:00 +0000

Investigating

We are experiencing an issue with our main Australia data center. We already informed them and their team is now investigating this case. This case is affecting all AU channels. We'll keep you updated once we have further information. Thank you for your patience.

Posted: Thu, 10 Dec 2020 15:28:00 +0000

US Network Issue

» View Event Details | Created Thu, 10 Dec 2020 19:39:00 +0000

Resolved

US Network is back online. All US channels are working properly. We will be moving US NFX to higher bandwidth port in 24 hours. Thank you for your understanding.

Posted: Fri, 11 Dec 2020 20:10:00 +0000

Update

AWS Prime US is back online through our backup network. We'll keep you updated once we have further information regarding to other channels.

Posted: Fri, 11 Dec 2020 15:57:00 +0000

Update

US NFX access is back online through our backup network. Other US channels are still affected. We'll keep you updated once we have furhter information. Thank you for your patience.

Posted: Fri, 11 Dec 2020 11:23:00 +0000

Update

Datacenter identified the root cause and they are working with the carriers for resolution. Thank you for your patience.

Posted: Fri, 11 Dec 2020 08:08:00 +0000

Investigating

There is a network outage on our main US network. Our data center is investigating this case. All US channels are affected. Thank you for your patience.

Posted: Thu, 10 Dec 2020 19:39:00 +0000

US Network Issue

» View Event Details | Created Sat, 19 Dec 2020 09:05:00 +0000

Resolved

US Network is back online. There seem to have a temporary carrier routing issue that was automatically resolved.

Posted: Sat, 19 Dec 2020 09:12:00 +0000

Investigating

Our US Network is currently down. We informed the data center and waiting for their investigation.

Posted: Sat, 19 Dec 2020 09:05:00 +0000