Smart DNS Proxy Network Status

Uptime Reports for Smart DNS Proxy Global Network Main Locations and Services

All Systems are Online

Return to Statuspage

Upcoming Events

September 2020

US Network Issue

» View Event Details | Created Mon, 07 Sep 2020 12:53:00 +0000

Resolved

We finished implementing new networks. The case is now closed.


Posted: Thu, 10 Sep 2020 10:21:00 +0000

Update

All US Channels have been back online. However, we are still working on adding the additional networks to overcome this issue happen again or if it happens we will be able to take faster action for a resolution.


Posted: Wed, 09 Sep 2020 08:32:00 +0000

Update

The network is now stabilized. All US Channels are back online. However, we are still working on this case to make it more reliable.


Posted: Mon, 07 Sep 2020 17:15:00 +0000

Update

We found the root cause of this issue. Unfortunately, the solution will take time. Our engineers already started working on this case. We appreciate your patience while they work on this case.


Posted: Mon, 07 Sep 2020 14:49:00 +0000

Investigating

One of our major US networks is currently down affecting all US channels. Our engineers are investigating this issue.


Posted: Mon, 07 Sep 2020 12:53:00 +0000

Website Subscription Down

» View Event Details | Created Thu, 10 Sep 2020 10:39:00 +0000

Resolved

Subscriptions are back online. Thank you for your patience.


Posted: Thu, 10 Sep 2020 15:36:00 +0000

In Progress

Subscriptions are not paused. We are upgrading our webservers. Once the upgrade finishes the subscriptions will be back online. ETA 3 Hour


Posted: Thu, 10 Sep 2020 10:39:00 +0000

Maintenance on US NFX Network

» View Event Details | Created Tue, 15 Sep 2020 10:16:00 +0000

Update

US NFX network is back online.


Posted: Tue, 15 Sep 2020 11:14:00 +0000

In Progress

Our engineers are taking the US NFX network down for maintenance. ETA 1H


Posted: Tue, 15 Sep 2020 10:16:00 +0000

Network Update In Progress, Affecting IP Activation

» View Event Details | Created Wed, 16 Sep 2020 14:13:00 +0000

Resolved

IP Activation is back online. We suggest you click the REACTIVATE button in your Smart DNS Proxy My account page if you are experiencing an issue with any US channels.


Posted: Wed, 16 Sep 2020 15:00:00 +0000

In Progress

Currently, our engineers are adding a new US network. IP activation will be down while this is in process. We will keep you updated once this is finished. ETA 1 Hour.


Posted: Wed, 16 Sep 2020 14:13:00 +0000

UK Network Issue

» View Event Details | Created Tue, 29 Sep 2020 08:30:00 +0000

Resolved

The main UK network is back online. All UK Channels are back online. Thank you for your patience.


Posted: Wed, 30 Sep 2020 08:03:00 +0000

Update

UK Carriers found that a port on out PE was down, they have remotely brought this backup and are now online. However, our engineers will need to move traffic to this network. We expect UK network to be back online in 8 hours.


Posted: Wed, 30 Sep 2020 06:51:00 +0000

Update

UK Network issue still continues. However our engineers implemented a backup network. This network is only good to load the UK websites however it will not perform good enough for the streaming. We're still waiting for data center updates for the fix. Thank you for your patience.


Posted: Tue, 29 Sep 2020 17:01:00 +0000

Update

We confirm that the issue is related to our carrier connection to our data center. Datacenter opened a ticket with the carrier and waiting for their resolution. Thank you for your patience. Unfortunately, we don't have ETA at the moment. However, our engineers are implementing backup access while waiting for our main carrier to fix the overall issue. But some channels will still be down until our primary carrier fix.


Posted: Tue, 29 Sep 2020 13:11:00 +0000

Update

Our data center is still investigating this case. We will keep you updated once we have more information. All UK Channels are currently down.


Posted: Tue, 29 Sep 2020 10:33:00 +0000

Investigating

Our main UK network is down at the moment. Our engineers are investigating the case with data centers. This issue is affecting all our UK channels.


Posted: Tue, 29 Sep 2020 08:30:00 +0000

Subscribe to Updates