» Published on Tue, 29 Sep 2020 08:30:00 +0000

• Resolved

  The main UK network is back online. All UK Channels are back online. Thank you for your patience.

  » Updated Wed, 30 Sep 2020 08:03:00 +0000

• Update

  UK Carriers found that a port on out PE was down, they have remotely brought this backup and are now online. However, our engineers will need to move traffic to this network. We expect UK network to be back online in 8 hours.

  » Updated Wed, 30 Sep 2020 06:51:00 +0000

• Update

  UK Network issue still continues. However our engineers implemented a backup network. This network is only good to load the UK websites however it will not perform good enough for the streaming. We're still waiting for data center updates for the fix. Thank you for your patience.

  » Updated Tue, 29 Sep 2020 17:01:00 +0000

• Update

  We confirm that the issue is related to our carrier connection to our data center. Datacenter opened a ticket with the carrier and waiting for their resolution. Thank you for your patience. Unfortunately, we don't have ETA at the moment. However, our engineers are implementing backup access while waiting for our main carrier to fix the overall issue. But some channels will still be down until our primary carrier fix.

  » Updated Tue, 29 Sep 2020 13:11:00 +0000

• Update

  Our data center is still investigating this case. We will keep you updated once we have more information. All UK Channels are currently down.

  » Updated Tue, 29 Sep 2020 10:33:00 +0000

• Investigating

  Our main UK network is down at the moment. Our engineers are investigating the case with data centers. This issue is affecting all our UK channels.

  » Updated Tue, 29 Sep 2020 08:30:00 +0000